PHOTO PASS FAQS

Find the answer to the most frequently asked questions about Photo Pass

About Photo Pass

What do I need to know about Photo Pass Experiences?

When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. Also, they can take all the photographs they want and download those same pictures afterward, at a convenient price.

Terms of use:

  • For prices provided on this page, you need to purchase before visiting the park(s) or tour(s).
  • The product is available to purchase at least 24 hours before you visit the park or tour.
  • Prices contemplate the number of people (PAX) and the number of purchased parks. If you buy the 'PHOTO PASS', it applies only for the Xcaret, Xplor, Xplor Fuego, Xel-Há, Xoximilco, Xenses, and Xavage parks, plus the Xenotes Tour.
  • Does not apply for guests at Xcaret Hotels (Hotel Xcaret México, Hotel Xcaret Arte and Casa de la Playa). The use of the Photo Pass is valid only the day of the visit, and it is not cancelable nor refundable.
  • It does not include photographs of dolphin’s activities, Photo Drone, Photo Xunset, or archaeological sites. If the package includes a visit to a park and an archaeological zone, the photographs will be only at the park.
  • To valid the service, it is mandatory to print the coupon provided at the end of the purchase and show it at your arrival at the park at the photography area or at the moment of boarding the tour’s transportation.
  • For the ONE PARK DIGITAL PHOTO PACKAGE, TWO PARKS DIGITAL PHOTO PACKAGE, THREE PARKS DIGITAL PHOTO PACKAGE, FOUR PARKS DIGITAL PHOTO PACKAGE, and FIVE PARKS DIGITAL PHOTO PACKAGES.
  • The photo package includes service for the parks and tours chosen by the client at the moment of purchase, considering the number of visitors and the number of parks on its selection.

I went to the Park and I could not purchase them, how can I buy my photos of Xcaret?

If you want to buy your photos of Xcaret, visit the Foto Xcaret site. Please remember that photographs only remain in our database for 15 days. For support or other request related to your photo package, please contact the Xcaret photo department at foto@xcaret.com.

I want to purchase my dolphin experience photographs. I went to the park and couldn’t buy them. How can I get them?

To purchase the photos of your dolphin swim experience, contact www.delphinusworld.com or to the Customer Service phone numbers (998) 206 3304, 800 DELFIN (800 335 3461) from Mexico or toll-free from the USA and Canada at 1 888 523 2230.