ABOUT PHOTO FAQS
Find the answer to the most frequently asked questions about Photo Pass
In all ours Parks you will get pictures with the best angles at each of the attractions, plus the Fantastic Scenarios. You’ll bring back home a terrific souvenir of your visit.
How does it work?
When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. Also, they can take all the photographs they want and download those same pictures afterward, at a convenient price.
For prices provided on this page, you need to purchase before visiting the park(s) or tour(s).
How long is the photo/video download code available?
The download code is valid for 30 calendar days from the date of purchase.
How do I find and download the photos from the website?
- Enter your download code.
- A list of the albums that are included in your package will be displayed.
- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album.
How many times can I download my photos with my download code?
You can download as many times as you need to while the code is valid.
What types of files are the photos that are downloaded?
Each photo downloaded is a JPG file, and the videos are MP4.
Are the downloaded files of high quality?
Yes. They are encoded directly from cameras with high resolution.
Can I download to my mobile device?
Yes. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application: App Xcaret.
Can I buy the photos after my visit?
Yes, you can contact the photography customer service center
Outside Mexico. (01152) 55 4163 7327
If you visited our Parks: firstname.lastname@example.org
If you visited our Xcaret Hotels: email@example.com
Operating hours: Monday to Friday from 09:00 to 19:00 Hours.
Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours.
What happens if I forgot my download code?
No problem! We can provide it to you if you have your purchase receipt. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to firstname.lastname@example.org. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. Saturday to Sunday from 9:00 to 15:00 Hours.
Is there any type of refund and/or cancellation?
Due to the nature of the product we offer, you always have the possibility to view the photos. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind.
I want to purchase my dolphin experience photographs. I went to the park and couldn’t buy them. How can I get them?
To purchase the photos of your dolphin swim experience, contact www.delphinusworld.com or to the Customer Service phone numbers (998) 206 3304, 800 DELFIN (800 335 3461) from Mexico or toll-free from the USA and Canada at 1 888 523 2230.