ABOUT PHOTO FAQS

By purchasing your photo package, you will get all the pictures you and all the members of your family or group of friends. Just enjoy the outstanding photographs of your visit.

You will find dozens of automatic Xelfie Points that are strategically placed all along the park to get the best pictures of your visit. Leave all your personal belongings in your locker and focus on having a great time and taking as many photos as you want.

PhotoPass includes all photos captured at Xelfies (self-photo stations located throughout the parks), as well as photos taken by our professional photographers, including those from optional activities, except dolphin swim experiences. Each PhotoPass package covers 1 to 10 guests.

If you purchased “PHOTOPASS”, it is valid only at the following parks and tours: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, Xavage, Catamaran Xailing Cancún and Xenotes Tour

PhotoPass is not available for guests staying at Hotel Xcaret México, Hotel Xcaret Arte, or La Casa de la Playa, nor does it apply to the following tours or activities: Fury Cozumel Tour, Cancun ATV Tour, Playa del Carmen ATV Tour and Yal-Kú Park

PhotoPass is valid only on the date of your visit and is non-refundable and non-cancelable. The product does not include: Dolphin experience potos, Drone photos or videos, Xunset potos, ATV potos, Videos from optional activities, Photos taken at archaeological sites. If your package includes both a park and an archaeological site, only the photos taken inside the park are included. PhotoPass must be purchased at least 12 hours before your park or tour visit.

To redeem this voucher, simply present it upon arrival at the park at the ticket booths or Photo areas, or when boarding transportation for your corresponding tour.

For the following products: ONE-PARK DIGITAL PHOTO PACKAGE, TWO-PARK DIGITAL PHOTO PACKAGE, THREE-PARK DIGITAL PHOTO PACKAGE, FOUR-PARK DIGITAL PHOTO PACKAGE AND FIVE-PARK DIGITAL PHOTO PACKAGE: your photo package includes all reservations listed on your voucher for 1 to 10 guests.

If you'd like to add more parks or additional guests beyond those included in your package, you may purchase them at any Photo Sales Point or the park ticket booths.

Photos are downloaded as JPG files.

Videos are downloaded as MP4 files.

Yes. Your files can be downloaded directly to your mobile device. Depending on your device, the image may open in a new window, and you'll need to save it manually.

For the best experience, we recommend downloading your photos from a computer or through the Xcaret App.

No worries! We can retrieve it for you if you have your purchase receipt.
Please contact us: From Mexico: 800 006 FOTO (3686) / From outside Mexico: +52 55 4163 7327 / Email: foto@xcaret.com.
Customer Service Hours: Monday–Friday: 9:00 AM–7:00 PM (Mexico time)
Customer Service Hours: Saturday–Sunday: 9:00 AM–3:00 PM (Mexico time)