Find the answer to the most frequently asked questions about Xel-Há Park
Facilities and Services at Xel-Há
Facilities and Services at Xel-Há
Which is the admission price to Xel-Há?
Which is the admission price to Xel-Há for children?
The admission price to Xel-Há for children is 25% off on the regular adult ticket price. Children up to 4 years old enter for free.
Is Xel-Há an all-inclusive park?
Yes, Xel-Há is an all-inclusive park and with your admission, you can enjoy unlimited food and beverages. Visit any of its restaurants as many times as you want (some open seasonally), plus refreshing with a cold beverage or house cocktail.
Does the entrance to Xel-Há include an open bar?
The open bar included with your admission to Xel-Há includes a variety of house cocktails, flavored waters, soft drinks, beer, and spirits. Enjoy your day in the park and we recommend that you consume alcohol responsibly.
What does the Xel-Há buffet include?
Your admission to Xel-Há includes unlimited food in its restaurants (some open only seasonally). Enjoy a complete buffet that includes delicious salads, desserts, and dishes from international cuisine. There is also a restaurant that specializes in Mexican cuisine and another where you can enjoy grilled dishes, as well as an open-air fast food restaurant.
How can I get the best price for Xel-Há?
Does the admission to Xel-Há include transportation?
No, the admission to Xel-Há does not include transportation, only the TOURS include transportation to the parks departing from Cancun or Riviera Maya.
What does the Xel-Há All-Inclusive admission include?
Your admission to Xel-Há All-Inclusive features:
- Unlimited snorkeling in the inlet with the use of fins and snorkel mask with integrated tube.
- River floating on inner tubes.
- Scenic Lighthouse with 360° views from a height of 131 ft (40 m) and a fun descent.
- Continental breakfast from 9:30 a.m. to 11:30 a.m.
- Snacks and lunch buffets from 11:30 a.m. to 5:30 p.m.
- Domestic open bar and unlimited non-alcoholic beverages.
- World of Adventure: zip-lines, five-meter-high jumps and different rope games.
- Hikes through jungle paths.
- Cenotes and coves.
- The Meliponary and Nursery.
- Special activities for kids at the Children's Playground.
- Rest areas with lounge chairs and hammocks.
- Life jackets, inner tubes and bicycles.
- Restrooms, changing rooms, showers, lockers and a towel.
- Other services (WiFi, ATMs and shops).
- Free parking.
What does the Xel-Há Total admission include?
The Xel-Há Total ticket, in addition to including your admission to Xel-Há All-Inclusive, will have an Optional Activity to choose between Adrenaline, Sea Trek® and Snuba® Caleta.
What happens if I cannot take my printed coupon?
To have access to Xel-Há, you just have to present your coupon at the park ticket offices or to your tour operator before boarding the bus that will take you from your hotel or meeting point.
Can I show my purchase coupon on a tablet or mobile instead of a printed one?
Yes, you can present your digital coupon at the Xel-Há ticket booths with an official I.D. with photograph.
Facilities and Services at Xel-Há
Which is the schedule for Xel-Há Park?
The schedule for Xel-Há is from 8:30 a.m. to 6:00 p.m., Monday to Sunday, including holidays.
What recommendations do you have to visit Xel-Há?
We recommend that you wear comfortable shoes, a swimsuit and fresh fabrics, as well as a change of clothes. Water shoes can also be very useful during your visit or a sun protection shirt. If you forgot any of these items, you can buy it at the different stores inside the park. Don't worry about the rest, fun is guaranteed.
Can you enter Xel-Há with food or beverages?
The entrance of food or beverages to Xel-Há Park is not allowed. As an all-inclusive park, your admission includes unlimited access to the different restaurants and drinks during your stay.
Can I enter with my baby food?
Yes, you can access the park with food for a baby like milk formulas, baby food, etc.
How to get to Xel-Há?
If you wonder how to get to Xel-Há, drive through the Chetumal - Puerto Juárez Federal Highway that connects Cancun Airport with the Riviera Maya. Xel-Há Park is 30 mi (48 km) from Playa del Carmen and 11 mi (18 km) north of Tulum. You will find free parking for visitors.
You can also buy a tour with round-trip transportation from your hotel in Cancun, Riviera Maya or Playa del Carmen, and get to the park more comfortably.
Is Xel-Há Park wheelchair accessible?
Of course, there is wheelchair access to Xel-Há and we have units for rent. Much of the park is accessible to people with wheelchairs. If you include transportation with your admission and one of your companions uses a wheelchair, please contact us by phone to give notice of your visit and provide you with the best care. If you want to rent a wheelchair in Xel-Há, the price is 21 USD and it is necessary to leave a guarantee ID and a refundable deposit of 400 MXN.
Are there lockers at Xel-Há?
Yes, you will find lockers in Xel-Há in different modules throughout the park and their rent is included with your admission. In case of loss of the key, you will have to cover the cost.
Can I use any type of sunscreen or sunblock at Xel-Há?
No, we ask you to only use sunscreen and sunblock containing titanium oxide and zinc oxide at the park. Help us minimize the environment impact by using products without chemicals.
What clothes and footwear is recommended for Xel-Há?
Our recommendation is to wear comfortable clothes and shoes. We suggest you bring water shoes and a change of clothes for when it's time to return to your hotel.
What activities for children are there in Xel-Há?
There are different activities for children in Xel-Há and they are included with your admission. Most of the activities at the park are for the whole family, although there are some Optional Activities with age restrictions such as the Swim with Dolphins. We also have an exclusive area for the little ones called World of Children.
What activities can I do in Xel-Há?
Xel-Há is a park for the whole family and you can do different activities, from resting in a hammock, to letting yourself be carried on an inner tube by the river that flows into its enormous cove. You can also take a bike tour, walk through the jungle and even climb to the top of the Scenci Lighthouse to enjoy the view and then descend at full speed on a waterslide.
How can I book optional activities in Xel-Há such as Stingray Encounter, Swim with Dolphins, or Sea Trek® Discover?
If you wish to book optional activities in Xel-Há, we recommend doing so at the time of your purchase on our website or through the Customer Service Center.
Where can I get discount coupons for Xel-Há?
What are the Xel-Há Packages?
Can I travel to Xel-Há at this moment?
Yes, Xel-Há opens Monday to Sunday, including holidays. We are waiting for you soon to make your day unforgettable.
What do I need to book my admission to Xel-Há?
If you are ready to purchase your Xel-Há Admission, choose the date of visit, add how many adults and children under 12 years old are coming with you. For your payment, you can use your credit card or PayPal account to then receive your purchase confirmation and coupon by email to present it with an official I.D. the day of your visit.