XCARET FAQS

Find the answer to the most frequently asked questions about Xcaret Park

About Xcaret

Xcaret Price

Xcaret Price

Xcaret Admissions

Xcaret Admissions

Xcaret Facilities and services

Xcaret Facilities and services

Xcaret Activities

Xcaret Activities

Xcaret Promotions

Xcaret Promotions

Xcaret Packages

Xcaret Packages

Additional Information

Additional Information

Xcaret Price

Which is the admission price to Xcaret?

The admission price to Xcaret can be found here and you can also buy tickets for Xcaret Plus or Xcaret at Night.

Which is the admission price to Xcaret for children?

The admission price to Xcaret for children is 50% off the adult price, it also applies for the Xcaret Plus admission tickets for minors between 5 and 11 years of age. Children up to 4 years old enter for free.

How much is a buffet lunch at Xcaret?

At Xcaret Park, there are many restaurants serving Mexican or international cuisine, some à-la-carte and other with buffet service. Purchase the Xcaret Plus Admission that includes a buffet lunch in selected restaurants, plus one beer and unlimited non-alcoholic beverages (fresh flavored water, sodas, and coffee) with your meal.

How can I get the best price for Xcaret?

There are many promotions for Xcaret around the year. We recommend you to check our seasonal promotions and purchase in advance your admissions to the best parks and tours in the Mexican Caribbean.

Xcaret Admissions

Does Xcaret Plus include transportation?

No, the Xcaret Plus admission does not include transportation. Only the TOURS include transportation departing from hotels in Cancun or Riviera Maya.


The Xcaret Plus Admission does not include transportation but you can add it at the moment of your purchase and choose the hotel you will be staying. If you stay with a relative, hostel, or a private residence, choose one of the meeting points for your pickup.

What does the Xcaret Admission includes?

The regular Xcaret Admission includes tours by underground rivers (with a loan of security bag during the swimming), access to the Xcaret México Espectacular show at the Grand Tlachco Theater, entrance to the Coral Reef Aquarium, Butterfly Pavillion, and the Aviary, plus the beach, inlet, Horse Exhibition, and Papantla Flyers show. Also, you can use sun loungers, hammocks, rest areas, lifejackets, inner tubes, restrooms, dressing rooms, and showers.

What does the Xcaret Plus Admission includes?

Besides all the inclusions of the regular Xcaret ticket, the Plus Admission offers a buffet lunch at selected restaurants with one beer, flavored waters, and coffee with your meal. You can also have access to the Plus Area with exclusive dressing rooms, lockers, and restrooms, plus the use of fins and mask with included snorkel tube (requires a 10 USD refundable deposit).

What happens if I cannot take my printed coupon?

It is not necessary to print your coupon to enter the park. You only have to show your purchase coupon and an official I.D. of the visitors and the coupon’s holder.

Can I show my purchase coupon on a tablet or mobile instead of a printed one?

Yes, you can present your digital coupon at the Xcaret Park ticket booths with an official I.D. with photograph.

Xcaret Facilities and services

Which are the schedules for Xcaret Park?

Xcaret Park opens Monday to Sunday from 8:30 a.m. to 10:30 p.m. including holidays.

Which are your recommendations to visit Xcaret?

We recommend you to bring comfortable shoes since it is an extended park with many things to do and tour around. Remember to bring a towel and a change of clothes, especially if you want to have one of the water activities.

Can I enter with food or beverages to the park?

It is not allowed to enter with food and beverages to Xcaret Park. However, you will find many restaurants and shops to grab a bite. Also, you can upgrade your admission to Xcaret Plus that includes a buffet lunch in selected restaurants, plus one beer, and unlimited flavored waters, and coffee with your meal.

Can I enter with my baby food?

Of course, you can access the park with food for a baby like milk formulas, baby food, etc.

How to get to Xcaret?

If you are looking how to get to Xcaret, you need to drive along the Chetumal - Puerto Juárez Federal Highway that connects Cancun with the Riviera Maya. The park is about 6 mi (10 km) south of Playa del Carmen, and there is free parking for our visitors.


For a more comfortable visit, we recommend you to buy your admission with round-trip transportation from your hotel in Cancun, Playa del Carmen, or Riviera Maya.

Is there wheelchair access at Xcaret Park?

Yes, most of Xcaret Park is wheelchair accessible. Also, there are wheelchairs on rental for 399 MXN and requires to leave an I.D. and a 40 USD refundable deposit. If you purchased your admission with transportation service and one of your companions uses a wheelchair, please contact us by phone to give us notice and be ready to provide you with a special attention.

Are there lockers in Xcaret?

Yes, there are available lockers on rental at Xcaret (subject to availability) and you can go directly to the stands along the park. If you purchase a Xcaret Plus Admission, you will have exclusive access to an area with lockers included in your ticket.

Can I have my wedding at Xcaret?

At Xcaret Park, it is possible to celebrate any type of wedding, since we have several locations available for the ceremony and banquets, as well.


TYPES OF CEREMONY:
  • Catholic
  • Civil
  • Symbolic
  • Christian
  • Pre-Hispanic
  • Egalitarian
  • Jewish
  • South Asian

CEREMONY LOCATIONS:

  • 2 Catholic chapels
  • Hacienda courtyard
  • Las Pozas
  • Archaeological zone

BANQUET LOCATIONS:

  • La Isla
  • Las Pozas
  • The Hacienda
  • Convention Center
For quotations or further information, please visit our website www.xcaretweddings.com.

Can I use any type of sunscreen or sunblock at Xcaret?

No, we ask you to only use sunscreen and sunblock containing titanium oxide and zinc oxide at the park. Help us minimize the environment impact by using products without chemicals.

What clothes and footwear is recommended for Xcaret?

The footwear recommended are comfortable shoes as the Park is very big and you are going to walk a lot. Also, bring along a towel and a change of dry clothes in case of practicing water activities. A pair of watershoes can be useful to enter the underground rivers, inlet, and other attractions.

Xcaret Activities

Are there activities for children at Xcaret?

Xcaret Park is a place for the whole family and most of the attractions and activities are for children. However, there are special places designed exclusively for the little ones such as the Children’s World for minors up to 12 years of age. Also, they can have fantastic moments at the Coral Reef Aquarium, the Aviary or the Butterfly Pavillion.

What activities I can have at Xcaret?

Xcaret pays tribute to the Mexican culture and nature. Tour by three underground rivers, visit natural habitats with butterflies, orchids or beautiful birds of the region, besides a great Coral Reef Aquarium. You can also attend a Horse Exhibition, enjoy the beach or witness a terrific show with more than 300 artists on stage.

Does the Xcaret México Espectacular show is included in my admission?

Yes, if your admission is Xcaret Plus, Xcaret by Night or a regular one, you have access to the largest play in the country: Xcaret México espectacular. Also, you can upgrade your experience by purchasing a seven-course dinner at a reserved seats to enjoy this astounding show.

How do I place a reservation for the optional activities in Xcaret, such as Stingray Encounter, Swim with Dolphins, or Sea Trek®?

You can reserve optional activities in Xcaret at the momento of your online purchase or through our Customer Service.

Xcaret Promotions

Where can I get discount coupons for Xcaret?

We recommend you to visit our deals section at Seasonal Promotions webpage.

Xcaret Packages

What are the Xcaret Packages?

You can purchase your admission to Xcaret in package with other parks and tours by Grupo Xcaret. Choose the one that best fits you at the Xcaret packages section and get an additional discount when purchase in a package.

What does the Xcaret Plus package includes?

The most recommended option to visit the park is the Xcaret Plus Admission, that includes:

  • Access to Plus Area facilities (dressing rooms, restrooms and lockers).
  • One lunch buffet. Includes one beer and unlimited non-alcoholic beverages (soft drinks, flavored waters, and coffee) while consuming food.
  • Tours in three underground rivers (a secure bag service for your belongings prior to during the river journey is included).
  • Xcaret México Espectacular presentation.
  • Access to the beach, inlet and natural pools.
  • Visits to the Butterfly Pavilion, Coral Reef Aquarium and the Aviary.
  • Children’s World, a place of fun exclusively for the little ones.
  • Horse Exhibition, Papantla Flying Men and Pre-Hispanic Dances.
  • Tropical jungle trail.
  • Use of snorkeling gear (requires a refundable deposit of $10 USD).
  • Life jackets and inner tubes.
  • Lounge chairs, hammocks and rest areas.
  • Restrooms, dressing rooms and showers.
  • Other services (WiFi, ATM and shops).
  • Free parking.

What does the basic Xcaret Admission includes?

The Xcaret admission includes the following:

  • Tours in three underground rivers (a secure bag for your belongings is provided prior to the river activity).
  • Xcaret México Espectacular presentation.
  • Access to the beach, inlet, and natural pools.
  • Visits to the Butterfly Pavilion, Coral Reef Aquarium, and the Aviary.
  • Children’s World, a place of fun exclusively for the little ones.
  • Horse Exhibition, Papantla Flying Men, and Pre-Hispanic Dances.
  • Tropical jungle trail.
  • Life jackets and inner tubes.
  • Lounge chairs, hammocks, and rest areas.
  • Restrooms, dressing rooms, and showers.
  • Free parking.
  • Other services (WiFi, ATM, and shops).

Additional Information

Can I travel to Xcaret at this moment?

Yes, Xcaret opens Monday to Sunday, including holidays. We are waiting for you soon to make your day unforgettable.

What do I need to book my admission to Xcaret?

If you are ready to purchase your Xcaret Admission, choose the date of visit, add how many adults and children under 12 years old are coming with you. For your payment, you can use your credit card or PayPal account to then receive your purchase confirmation and coupon by email to present it with an official I.D. the day of your visit.