Find the answer to the most frequently asked questions about Grupo Xcaret parks
About Costs, Promotions and Payment Methods
About transportation service
About transportation service
What payment options are available to buy my ticket or tour?
- Colón (CRC): Visa, Mastercard and JCB.
- American Dollar (USD): Visa, Mastercard, American Express, Diners, Discover, JCB and PayPal.
- Australian Dollar (AUD): Visa, Mastercard, American Express, Diners, Discover, JCB and PayPal.
- Canadian Dollar (CAD): Visa, Mastercard, American Express, Diners, Discover, JCB and PayPal.
- Euro (EUR): Visa, Mastercard, American Express, Diners, Discover, JCB, Carte Bancaire, PayPal, Sofort and iDeal.
- Pound Sterling (GBP): Visa, Mastercard, American Express, Diners, Discover, JCB and PayPal.
- Sol (PEN): Visa, Mastercard, Diners and JCB.
- Argentine Peso (ARS): Visa, Mastercard, Diners and JCB.
- Chilean Peso (CRC): Visa, Mastercard, Diners and JCB.
- Colombian Peso (COP): Visa, Mastercard, Diners, Discover, JCB.
- Uruguayan Peso (UYU): Visa, Mastercard, Diners, Discover, JCB.
- Guatemalan Quetzal (GTQ): Visa, Mastercard and Diners.
- Ruble (RUB): Visa, Mastercard, Diners, Discover, JCB and PayPal.
- Yuán (CNY): Visa, Mastercard, American Express, Diners, Discover, JCB and AliPay.
- Yen (JPY): Visa, Mastercard, American Express, Diners, Discover, JCB and PayPal.
- Korean Won (KRW): Visa, Mastercard, American Express, Diners, Discover and JCB.
Do you have tourist packages with hotel and flights?
Are there any current promotions?
How many parks can I visit in one day?
Depending on the combination you can visit one park per day or two parks on the same day. For more information about the different combinations you can do, communicate to your Customer Service Center, where an agent will help you to put together the package that best suits you.
Do you have discounts for seniors?
Is it true that by purchasing online I get a 10% discount?
When purchasing online admissions for our parks and tours through our websites, you get a 10% discount by booking at least 7 days before the date of your visit. If you purchase 21 days or more in advance, you will have a 15% discount. For Xcaret Park, this discount does not apply for advance purchase.
Do you apply interest-free monthly payment options at the booths in the Park?
Are there interest-free monthly payments if I am a foreign visitor?
No, at this moment we do not have this interest-free monthly payment option for credit cards issued abroad. This includes American Express cards.
Can I pay with the credit card of another person even though the person does not visit?
Yest, it is possible for you to purchase using a credit card from other person who is not visiting our parks on the same day as you. However, you must present the following documents at the ticket booths:
- Purchase coupon
- Official I.D. with photograph in original (passport)
In case of adding transportation service in your purchase, please present the documents before boarding the vehicle.
If I purchase online, when do I receive my tickets?
At the moment you purchase online and you click on pay, a coupon will appear. This means that your purchase was completed. This coupon must be presented at the parks ticket booths along with an official ID.
Do I have to provide a date of visit with my reservation?
What are the schedules to call the Xcaret Customer Service Center?
The schedules to call the Customer Service Center are from Monday to Friday: 7:00 AM to 12:00 AM | Weekends: 7:00 AM to 10:00 PM (local time).
How can I call from abroad?
To call from abroad, choose the country where you are dialing from:
Costa Rica: 800-052-1715
Other countries: +52-998-883-3143
Can I transfer a ticket to someone else?
Can I change my date of visit?
For Ferry by Xcaret purchases, coupons are non-refundable and are not subject to change of date with the weather guarantee. These tickets are valid for up to 6 months from the date of reservation. Service subject to weather conditions and/or instructions from the port authority.
What is your Cancellation and Refund Policy?
- Reservations cancelled with more than 2 days in advance before the original booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non-refundable. Any change of date is subject to a price change.
- Packages and Xperience Passports cannot be cancelled and will not be refunded.
- Cancellations on Swim with Dolphins must be made at www.delphinusworld.com, firstname.lastname@example.org or at Customer Service Phone: + 52 (998) 206 33 04/ Toll-free from USA/CANADA: 1-888-526-2230.
- Optional activities are non-refundable.
- For cancellation you must send an email to email@example.com with a brief explanation of the reasons for which you proceed to the cancellation and our service team customer will respond within 48 hours. Remember that cancellations are governed by the terms and conditions in the cancellation policy.
- Cancellations will be reimbursed based on the payment method. Once you reserve and pay, you will not be able to change entrances, activities and/or tours.
About transportation service
If I chose transportation to the parks, at what time will you pick me up and where should I wait?
When purchasing online your Admission with transportation to the parks, a list of hotels with available pickup will be displayed. The exact time will be confirmed upon purchase.
It is essential to show 15 minutes before your scheduled pickup. It is important to confirm your transportation service with at least 48 hours in advance.
The vehicle that will pick you up at your hotel may have the logo of any of our Parks: Xcaret, Xel-Há, Xplor or the company logo Grupo Xcaret. The transfer may be by van or luxury bus, depending on the operation.
My hotel is not available for pickup, although I chose transportation to the parks. What should I do?
My hotel is not in the listIf your hotel is not in the list, you can choose one of the following meeting points and Grupo Xcaret official transportation will pick you up there.
I’m not staying in a hotelIf you are staying in an Airbnb, hostel, with family or anywhere, you can choose one of the following departure points and Grupo Xcaret official transportation will pick you up there.
|Cancún||Playa del Carmen|
|Marina Puerto Cancun Shopping Mall Kukulcán Blvd, Km 1.5, Cancun Hotel Zone. Zipcode 77500. Cancun, Quintana Roo. Show Map||Old Navy - Paseo del Carmen Shopping Mall 5th Ave 10. Col. Centro, Playa del Carmen. Show Map|
|Base Xcaret (Oficinas Base Caracol) Kukulkán Blvd, Km 9.5, Cancun Hotel Zone. Show Map||Plaza Antigua 10 Ave South 10, Playacar, Playa del Carmen Show Map|
|Plaza las Perlas Constituyentes Ave. LB, Gonzalo Guerrero, Playa del Carmen Show Map|
|Bodeguita de Enmedio 5th Avenue and 34 St. North, Playa del Carmen Show Map|
If you chose transportation to the parks but the hotel you are staying at is not in the list, you can call Customer Service or send an email to firstname.lastname@example.org. Our agents will help you with the pickup information or any other doubt you may have.
Monday to Friday from 7:00 AM to 12:00 AM / Saturday and Sunday from 7:00 AM to 10:00 PM (local time)