IGS Assistance Program at Xcaret
We prioritize your peace of mind in every step you take.
Every trip is unique, and that's how we treat you. Our travel assistance experts will help you customize a plan that suits your specific needs. We give you tranquility and security.
Add it for only $110.00 MXN
Service provided by IGS Group
Your safety is our commitment!
Medical expenses
- Medical expenses
- Accidental death
Medical assistance
- Ground or air ambulance
- Doctor visit to the hotel
- Telephone medical consultation
- Dental emergency care
- Consultation at doctor's office
- Medicine brought to your hotel
Specialized assistance
- Funeral assistance in case of accident
- Weather Guarantee (free night)
- Concierge
- Water protection
- No show
- Screen protection (due to leaking fluids)
- Kit for sunburn or heatstroke
Travel assistance
- Transfer of a family member in case of hospitalization
- Hotel payment for a family member in case of hospitalization
- Hotel payment for a convalescence
- Repatriation and/or transfer of body
- Shipping and retrieval of luggage
- Support to purchase necessities in case of luggage loss or theft
- Trip interruption due to emergency
- Legal assistance for loss of documents
- Financial support for the replacement of documents in case of loss or theft
- Legal assistance in case of theft
- Telephone legal advice
- Forwarding of emergency messages
Roadside assistance
- Tow Truck
- Electrical jump start
- Tire change
- Gasoline supply
- Car lockout
- Emergency cab dispatch
How do I request it?
Our trained assistants are ready to help you 24/7, just call us at 55 9417 3614.
We prioritize your peace of mind in every step you take.