Frequently Asked Questions about the ferry to Isla Mujeres
Information about the ferry to Isla Mujeres
About Xcaret Xailing | Ferry
Ferry by Xcaret Xailing Price
Ferry by Xcaret Xailing Price
Xcaret Xailing Ferry Ticket
Xcaret Xailing Ferry Ticket
Facilities and Services at Xcaret Xailing Ferry
Facilities and Services at Xcaret Xailing Ferry
Ferry by Xcaret Xailing Price
What is the price of the Ferry ticket?
What is the price of the Ferry ticket for children?
Where does the Ferry depart from and where does it arrive?
The Ferry to Isla Mujeres departs from the El Embarcadero at the 4.5 km in the Cancun Hotel Zone to arrive at the Isla Mujeres Maritime Terminal, APIQROO, just steps from Playa Norte. For the Ferry to Cozumel, it departs from the Maritime Terminal in Playa del Carmen located in Calle 1era Sur and the Zona Federal Marítima Terrestre. You’ll arrive to the San Miguel dock at Rafael E. Melgar Ave between Calle Dos Norte and Benito Juarez.
What is the price for parking at El Embarcadero Cancun?
The parking rate for people visiting Isla Mujeres using the Ferry by Xcaret services is 15 MXN per hour, and from 12 hours is a 180 MXN fee per day that contemplates a 24-hour stay. This rate is valid for Xcaret Xailing and the Teatro de Cancún visitors.
Xcaret Xailing Ferry Ticket
Does the Ferry ticket include transportation?
No, your Ferry ticket does not include transportation to El Embarcadero in the Cancun Hotel Zone if you are going to Isla Mujeres, or to the Maritime Terminal at Playa del Carmen if your ticket is to Cozumel.
What does the Ferry ticket include?
Your Ferry ticket includes:
- Sea transfer on the Cancun - Isla Mujeres or Isla Mujeres – Cancun route, whether single or round-trip ticket, or the Playa del Carmen - Cozumel route or Cozumel - Playa del Carmen.
- Free access to the Scenic Tower of Cancun.
- WiFi and toilets on board.
- Designated seating and spaces for people with disabilities.
- Luggage storage.
- Travel insurance.
- Pet area.
What happens if I cannot take my printed coupon?
It is not necessary to print your coupon to enter the park. You only have to show your purchase coupon and an official I.D. of the visitors and the coupon’s holder.
Can I show my purchase coupon on a tablet or mobile instead of a printed one?
Yes, you can present your digital coupon at the ticket booths with an official I.D. with photograph.
Facilities and Services at Xcaret Xailing Ferry
What are the Ferry schedules?
For the Cozumel Ferry service from Playa del Carmen, there are departures every hour between 8:30 a.m. and 9:30 p.m. while the returning trip from Cozumel to Playa del Carmen also has departures every 60 minutes from 7:30 a.m. until 8:30 p.m.
How long is the Ferry trip from Cancun to Isla Mujeres?
The duration of the Ferry trip is approximately 25 minutes.
How much time does it take the Ferry from Cozumel to Playa del Carmen?
The ferry trip to Cozumel is around 45 minutes.
Can I bring pets?
Yes, pets are allowed, as well as service animals.
Can I enter with my baby food?
Of course, you can access the park with food for a baby like milk formulas, baby food, etc.
How to get to El Embarcadero, Xcaret’s dock?
Embarcadero dock has an unbeatable location at the 4.5 km of the Cancun Hotel Zone, and you can get there by public transportation or taxi. If you prefer, you can arrive by car as we have parking at an additional cost.
Is there room for luggage on the Ferry?
Yes, on board the ferry there is space to store luggage so you can move comfortably to Isla Mujeres or Cozumel and back.
Is the Ferry wheelchair accessible?
Yes, there are preferential seats and spaces assigned for people with disabilities.
Are there lockers at El Embarcadero de Xcaret?
Yes, you will find lockers for rent in El Embarcadero facilities in Cancun, so you can leave some of your belongings in a safe place before parting to Isla Mujeres.