OFFICIAL COMMUNICATE

GRUPO XCARET IS READY TO WELCOME YOU

During this time distance united us, we have been working to improve, renew and train ourselves for this reunion. Our priority is and will continue to be the safeguarding of the health of all our visitors, guests, vacation club members, coworkers and suppliers, reason why, we have developed our 360° Xafety model that comprises our hygiene and safety protocols to guarantee you’ll feel safe, just like home.

As members of the Board of Affiliates of the World Tourism Organization (UNWTO), we have worked together with them to strengthen their recovery guidelines and recommendations. We are also part of the task force assembled by the International Association of Amusement Parks and Attractions (IAAPA) to develop their reopening guidance document.

Our 360° Xafety protocols are based on a business vision that ensures we take into consideration the wellbeing of our visitors and guests, but also our staff and suppliers. To develop them, we worked hand-in-hand with local authorities, international organizations, and professional experts in infectious diseases to guarantee that our measures adhere to the strictest hygiene standards and allow us to provide a safe experience at all our facilities and tours.

Your safety is our priority, that is why all the cleaning and disinfecting products used at Grupo Xcaret are biodegradable, comply with the U.S. Environmental Protection Agency (EPA) standards and have been approved by the U.S. Food and Drug Administration (FDA).

Thanks to our 360° Xafety protocols we are implementing in our premises and facilities, we’ve being awarded the Travel Safety Stamp by the World Travel & Tourism Council (WTTC), which is fully endorsed by the World Tourism Organization (UNTWO) and more than 200 CEOs from the main business groups of the tourism industry around the world. The protocols outlined by the WTTC, which Grupo Xcaret fully complies with, have been put forth by international health organizations including the World Health Organization (WHO) and the Center for Disease Prevention (CDC) with the purpose of responsibly reactivating the tourism industry.

Xcaret 360 Xafety Official Statement

INTERNATIONAL TRAVELERS

Due to the current global situation, we want to give you the certainty that, with the implementation of our support measures, we ensure your safe return home.

In addition to the health protocol of the 360° Xafety model, diagnostic tests carried out by a medical diagnosis center with the necessary training and credentials, are added to our preventive measures.

TYPE OF TESTLOCATIONCOSTLEGAL
Antigen testHotel Xcaret MéxicoFree of chargeOnly for guests and members who are residents of the United States
Parks$19 USDOnly for visitors who request it
Hotel Xcaret México$19 USDOnly for nonresident guests of the United States
PCR testHotel Xcaret México$140 USDOnly for hotel guests and members who request it

Derived from the statement issued by the Center for Disease Control and Prevention of the United States Government (CDC), where a NEGATIVE COVID-19 test is requested as an essential requirement for entry into the country, the test will be carried out without cost for USA residents.

In the event that within those tests a POSITIVE result is obtained, we will respond in accordance to the protocol for COVID-19 patients, stipulated by the authorities of our tourist destination.

360° XAFETY BUSINESS MODEL

For Grupo Xcaret the trust of our visitors, guests, México Destination Club members and coworkers is paramount. For this reason, we have created our 360° Xafety Model which comprises our hygiene and safety protocols that will make you feel as safe with us as you do at home. This model has been developed with the advice of specialized professionals on infectious diseases to safeguard the health of those who honor us with their visit or stay.

With 360° Xafety implementation, around 1,300 actions in Parks, Tours, Hotel Xcaret México and México Destination Club have been activated, which have been grouped in 104 major categories in this model, including the use of technology through an Operation App to guarantee an unforgettable and safe experience. Thus, the execution of these hygiene and safety protocols, allows us to build confidence in all our visitors, Hotel Xcaret México guests, México Destination Club members, coworkers and suppliers.

360° XAFETY IS BASED ON FOUR MAIN PILLARS:

HEALTH AND CARE PROCESSES: DISINFECTION

  • To ensure the effective disinfection of the areas and based on the recommendations issued by the World Health Organization (WHO), we use high impact disinfectants, with long-term residual activity, biodegradables and authorized by U.S. Food and Drug Administration (FDA) and U.S. Environmental Protection Agency (EPA) to guarantee the disinfection on all areas and surfaces where our visitors, guests, México Destination Club members and coworkers may have contact with.

  • Mass disinfection is being applied on hallways, walkways, forums and areas of high simultaneous daily gathering (even while physical distancing), including parking lots. Disinfectant is frequently applied, from nebulization in access and waiting zones, to specific surfaces such as doorknobs, counters and handrails, among others.

  • We have specialized equipment for laboratory use, that helps us detect, control and guarantee our high hygiene standards and to ensure the disinfection long-term effect process.

  • All the equipment to be used for enjoying our facilities or activities, is delivered properly disinfected and placed over disinfected surfaces or customer support modules, so that the client can take them avoiding always physical contact.

  • For our guests and tour clients, disinfection processes are applied on hand luggage, handbags and strollers as well as footwear.

  • Room cleaning and disinfection is carried out every day. In addition, hotel linens are laundered according to health center standards and routine procedures.

  • Deep cleaning and disinfection in all our business units' restrooms, showers and dressing rooms, using hospital-grade products.

CARRYING CAPACITY AND SEAT: DISTANCING

  • Capacity is reduced in all our parks, tours, consumption centers and swimming pools according to Quintana Roo’s COVID-19 Traffic Light Monitoring System. It is important to consider that the vast majority of our spaces are wide open and immersed in nature, making it easier to have enough space among people.

  • We encourage a 5 feet (1.5 meters) physical distancing in all areas: transportation units, restaurants, attractions and park entrance queues, among others (applies to visitors, guests, México Destination Club members, coworkers and the entire value chain).

CONTROL MEASURES: PEOPLE CENTERED

  • From the very first contact, temperature is digitally measured from afar on all visitors, guests, México Destination Club members, coworkers and anyone entering our transportation units or our facilities.

  • Health and safety of all our visitors are paramount, this is why the use of face masks within our facilities and all our experiences is strongly recommended.

  • Hand sanitizing and handwashing stations are properly identified and distributed in strategic points at every facility of our business units, as well as in our transportation fleet.

  • A health kit is delivered to all our guests of Hotel Xcaret México upon arrival, which includes: individual sanitizing gel, face mask and basic preventive advice.

  • To decrease physical contact, we’ve reduced the use of stationary within our facilities, to the extent possible.

  • Coworkers’ personal hygiene measures continue to apply, with a strong focus on monitoring and guaranteeing the correct handwashing at least every hour and, in many cases, even more frequently.

  • Coworkers are provided with personal protection equipment (face shield, face masks, gloves, closed footwear, among others) of mandatory use and according to their functions. In addition, we request our suppliers to wear their own personal protection equipment required to access our facilities.

  • Signaling at strategic locations, to reinforce the communication of basic hygiene measures (handwashing, covering your mouth and nose when sneezing, among others) in visitors, coworkers and service areas, strengthening the hygiene practices recommended by the World Health Organization (WHO).

QUALITY AND HYGIENE PROCESSES: FOOD AND BEVERAGE

  • Safety and hygiene in food and beverage is paramount in order to provide the best service and make our visitors, guests, and México Destination Club members happier and therefore, currently we have the FoodCheck and DineCheck Certifications from Cristal International Standards, as well as the Distintivo H regulations, ensuring food safety.

  • To continue ensuring the optimal management of food and beverage, Grupo Xcaret applies a strict protocol on the reception of merchandise within the disinfection area and by product type. Furthermore, we’ve increased the preventive measures of the Wash, Rinse, Disinfection and Drying Zone.

  • Due to the need to establish physical distancing in all our spaces and facilities, seating capacity is reduced, respecting 5 feet (1.5 meters) distance between the back of the chairs.

  • Promoting the enjoyment of a culinary experience is of great importance for Grupo Xcaret, and therefore, in all of our self-service buffet restaurants, an assisted buffet is implemented, served from behind the counter by trained staff, and considering all necessary hygiene and physical distancing measures, as well as wearing face shields during operation. In the same way, disinfection measures are reinforced on the menus at restaurants with à-la-carte service.

CERTIFICATES AND ASSOCIATIONS

At Grupo Xcaret, we have certified all our activities and operations at all times. We are backed by several prestigious organizations that have verified from a long time ago all our standards. Our process contemplates every guideline recommended in food handling, cleaning of areas, supply chain, etc.

Widely recognized institutions around the globe support and certify our process to guarantee that we place our operations under the highest quality and service standards. Our commitment to our visitors and guests moves us at each step to provide confidence, plus offering spaces where they can be comfortable, and their safety is on good hands

Download our Protocol
The Global Association for the Attractions IndustryWorld Tourism OrganizationU.S. Food and Drug AdministrationUnited States Environmental Protection AgencyWorld Health OrganizationCristal International StandardsPrograma Manejo Higiénico de los AlimentosSafe Travels

FREQUENTLY ASKED QUESTIONS

PARKS, TOURS AND HOTELS OPENING DATES

Parks
Opening Dates
Schedule
Xcaret
Open

Monday to Sunday from 8:30 a.m. to 10:30 p.m.

Hotel Xcaret
Open

Daily 24 hrs

Xplor
Open

Monday to Sunday from 9:00 a.m. to 5:00 p.m.

Xenotes Tour
Open

Monday to Saturday; transportation between 8:00 a.m. and 10:00 p.m.

Xoximilco
Open

Monday to Saturday from 7:00 p.m. to 11:00 p.m. Subject to change due to official regulations

Xel-Há
Open

Monday to Sunday from 8:30 a.m. to 6:00 p.m.

Xenses
Open

Monday to Saturday from 8:30 a.m to 7:00 p.m.

Xichen
Open

Clásico: Monday to Saturday from 8:30 a.m to 7:00 p.m.


Deluxe: Monday to Saturday

Tulum
Open

Tulum - Xel-Há: Monday to Sunday


Tulum - Xenses: Coming Soon

Coba
Open

Cobá - Tulum: Monday to Sunday


Cobá - Xel-Há: Tuesday and Thursday

Xavage
Coming Soon...

Coming Soon

Xplor Fuego
Open

Monday to Saturday from 5:30 p.m. to 11:00 p.m. Subject to change due to official regulations.

Parque XcaretParque Xel-HáParque XplorParque Xplor FuegoXavage ParkXoximilcoXensesXenotesXibalbaExperiencias Xcaret
Hotel Xcaret MéxicoLa Casa de la PlayaHotel Xcaret Arte
Xcaret Expeditions
Tour XichénTour CobaTour Tulum
Grupo Xcaret