FAQs

The Xcaret Basic admission is $99.99 USD, while Xcaret Plus is $129.99 USD. Get 10% off by purchasing online 7 to 20 days in advance, and 15% off by purchasing more than 21 days in advance.

The admission is free for children under the age of 4. Children ages 5 to 11 get half off the adult ticket price. n ID is required in both cases.

No, only the TOUR option includes transportation with departures from Cancun, Playa del Carmen, and Riviera Maya.

Yes, travel agents receive 50% off on their Xcaret Basic Admission, valid only for those who show an IATA ID.

Yes, travel agents get 50% off on their Xcaret Basic Admission, valid only for those who show an IATA ID.

Yes, Xcaret offers 50% OFF for seniors on their admission to the park (valid only at the park's ticket booths), presenting an INAPAM ID issued by the government of Mexico.

Yes, only valid at the park’s ticket booths by showing an official Quintana Roo resident ID. Children must show a school photo ID or report card with photo.
Basic Admission: $899 MXN / Child: $450 MXN
Xcaret Plus: Adult: $1,199 MXN / Child: $600 MXN

Yes, it’s valid all year but it is subject to change without prior notice.

The 15% discount is valid by purchasing at least 21 days in advance, and the 10% discount is valid by purchasing 7 to 20 days in advance.

Yes, you must select a specific date to visit the park. If you have any questions please check our change of date or cancellation policies.

At the moment you buy online and you click on 'Pay', a coupon will appear. This means that your purchase was completed. This coupon must be printed and presented at the park's ticket booths, with the signed credit card used for the payment and an official ID. Then, you will receive your access bracelets.

Yes, we offer a special discount for people with disabilities and it’s valid at the park’s ticket booths.

We don’t offer discounts for students or teachers.

Yes, the price of Xcaret Plus includes the use of snorkeling gear, regardless of whether or not it is used.

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Monday through Friday: 7:00 a.m. to 12:00 a.m. / Saturday and Sunday: 7:00 a.m. to 10:00 p.m. Local Time

  • Cancun: 998-883-3143
  • Playa del Carmen: 984-206-0038
  • USA/Canada: 1-855-326-0682
  • Brazil: 0-800-892-3371
  • Argentina: 0800-122-0384
  • Colombia: 01-800-952-0705
  • Spain: 900-965-224
  • Chile: 0-800-835-016

At the park's ticket booth you can buy any kind of admission at regular price, but you can take advantage of the 15% DISCOUNT by buying online more than 21 days in advance, and of the 10% by buying from 7 to 20 days in advance. Also, you can save time by enjoying the benefits of the express line, which is exclusive for visitors who bought their ticket online or through our Customer Service.

Our tours and park admissions are NOT exchangeable for other products.

At Experiencias Xcaret the tickets for any of our attractions are NONTRANSFERABLE.

You can buy with a credit card or through PayPal.

No, interest-free monthly installments apply only by purchasing from our website, or through our Customer Service if your credit card was issued in Mexico.

No, it doesn't apply to any type of credit card not issued in Mexico, including cards affiliated or issued by Visa, MasterCard and American Express.

Yes, you can always purchase with the card of another person, only if you can present at the park’s ticket booths on the day of your visit, the legible copies of both sides of the cardholder’s official photo ID, and copies of both sides of the signed credit card used for payment.

Yes, you can always purchase with the card of another person if you can present legible copies of both sides of the cardholder’s official photo ID and copies of both sides of the signed credit card used for payment, at the park’s ticket booths on the day of your visit.

If you don't have a credit card, you can select the “ComproPago” option as a payment method at the moment of your purchase, this option allows you to make a deposit in any of the authorized convenience stores throughout México. This payment option is cash-only and is only valid in Mexico; interest-free monthly payments do not apply. You can also call Customer Service and our staff will give you instructions to purchase via bank deposit. This option is only valid in Mexico. You can also email cotizaciones@experienciasxcaret.com.mx, providing the number of adults and children, date of visit, and the experience you want to buy.

  • Reservations cancelled over two days prior to the programmed date to visit the park are subject to a 10% administration fee.
  • There are no refunds on reservations cancelled 2 days or less before the visiting date, or in case of a no-show.
  • Packages with or without transportation are noncancelable and nonrefundable.
  • Cancellations will be reimbursed based on the payment method. Once you pay, changes on admissions, activities or tours are not allowed. Neither are they exchangeable for other admissions, activities, or tours.
  • Any cancellations must be made by calling (52) (998) 883-3142, or by sending an email to: servicioalcliente@experienciasxcaret.com.
  • Under any circumstance, cancellations of any Optional Activity by the client, mean the cancellation of the park admission.

For cancellations you must email servicioalcliente@experienciasxcaret.com, explaining the reasons for which you wish to cancel; the Customer Service team will respond within 48 hours. Remember that cancellations are based on our Cancellation Terms and Conditions policy.

Yes, you can change your visit to another date within the period of one year from the date . This change is valid only with 24 hours notice. Date changes on the day of your visit are not allowed.

If you detect that a duplicate charge has been made to your card, you can request its cancellation and refund by sending an email to servicioalcliente@experienciasxcaret.com Please specify the duplicate charge, the name of the person who made the reservation, and the programmed date for your visit to the park. Customer Service will contact you once the refund process starts; the refund may be reflected in your account 15 to 20 days after..

If you want to add something more to your purchase, call Customer Service and one of the agents will help you.

Please contact Customer Service. They will ask you for the coupon number or the name of the person who made the purchase, then the coupon will be forwarded to the email you indicate.

No, you must show the printed coupon.

In this case, you must present at any of the park’s ticket booths:

  • Printed coupon signed by the cardholder.
  • Cardholder’s official photo ID (or legible copy of both sides).
  • The signed credit card used for the payment (or legible copy of both sides).
  • Visitor’s official photo ID (original only).

Bring comfortable shoes, the park is very big and you will walk a lot. Also bring a swimsuit, a change of clothes, and a towel if you are going to enjoy water activities.

Yes, they are distributed throughout the park.

Yes, there are dressing rooms and bathrooms in many locations of the park.

Xcaret Plus already includes it, but the Xcaret Basic Admission doesn’t ; if you wish to do snorkeling, you will need to rent the gear.

The park doesn't close unless there is a hurricane warning. In this case, your visit will be rescheduled, but if it’s only very rainy on the day of your visit and you decide to change the date, your voucher is valid for one year and has a Bad Weather Guarantee, which applies only 24 hours in advance. Changes on the same day of your visit are not allowed.

It’s mandatory to show the signed credit card used for the payment (or legible copy of both sides); otherwise, you will not have access to the park and you could lose the purchase.

You must notify 24 hours in advance to change the date for a period of one year from the date of your purchase. efunds do not apply in this case.

If you want to buy your photos, follow the instructions at www.fotoxcaret.com/en/.

Remember that photos are kept in our database for up to 15 days after your visit. For support, please contact the photography department at foto@xcaret.com.

Yes, most of the park is accessible for people in wheelchairs. We have wheelchairs for rent at $21.99 USD (it’s necessary to leave an ID and a $40 USD deposit as warranty). If you bought a Tour and you’re coming in a wheelchair, please inform us about your visit by calling our Customer Service numbers, and let us help you plan your day.

The days with fewer visitors are Saturdays and Sundays, because many visitors return to their places of origin or are arriving at the destination.

To avoid affecting the natural balance of the ecosystem, only sunblock and sunscreen containing titanium oxide and zinc oxide are allowed in the park. If your products don't meet this requirement, you will find an Information booth at the park entrance, where you can exchange your sunscreen for a free sample of a biodegradable product. Your sunscreen will be returned to you upon departure.

At Xcaret there is a new area completely dedicated to the little ones: Children's World. Here, children under the age of 12 can have fun in water games, cenotes, suspension bridges, and fun circuits, while their parents rest or follow them through special paths. In addition, all the activities included in your admission are for the whole family. The shows with music and colors will fascinate your kids, as well as the flora and fauna exhibitions at the Butterfly Pavilion and the Coral Reef Aquarium, where they also can interact with some animals. Children can enjoy the underground rivers, as well as many Optional Activities (for an extra cost).

Yes, you can enjoy the underground rivers if you don’t know how to swim. There are life jackets and their use is mandatory.

Food and drinks are not allowed into the park. At Xcaret you have ten restaurants to choose from, as well as snack and beverage services.

Yes, there are scooters, strollers, and wheelchairs for rent.

Yes. Please, tell your dietary needs to the host of the restaurant of your choice, and the chef will advise you on what you can eat or will prepare something special for you. We appreciate it if you could inform us about this before your visit to the park.

If you have any special food requests, please contact us by email at servicioalcliente@experienciasxcaret.com.mx, or ask the hosts at the entrance of the park, they will be happy to help you.

Yes, you can bring your baby food to the park.

You can reserve at the moment of your online purchase or through our Customer Service phone numbers.

Only the Xcaret Total admission includes one Optional Activity for you, to choose among Adrenalina, Sea Trek®, or Snuba® Family.

Optional Activities are nonrefundable and park admissions are based on the cancellation policies explained in these Frequently Asked Questions. In case of activities with dolphins, any cancellation must be made at www.delphinusworld.com, reservations@delphinus.com.mx, or at Customer Service numbers: 01 (998) 206 33 04 / toll free from USA/CANADA: 1-888-526-2230 / toll free: 01800-delfin 1 (01800-335346 1).

The park is open daily, all year long, from 8:30 a.m. to 10:30 p.m., including holidays.

When you buy your ticket online, a list of hotels with pick-up service will be displayed. If you buy through Customer Service, the operator will inform you if your hotel has this service; if not, the nearest hotel will be the meeting point for your pickup.

The exact time of your pickup will be confirmed at the moment of your online purchase or by Customer Service. You must arrive 15 minutes before the pickup time. If you require more information about your transportation, please call our Customer Service. It’s important to confirm your transportation service at least 48 hours in advance. Your pickup transportation may have any of our other sister parks’ logos: Xcaret, Xel-Há, Xplor, Xenotes or Experiencias Xcaret.