Which is the price for admission to Xcaret?
Xcaret Plus admission ticket is $109 USD. Xcaret Basic admission is $79 USD. When booking online at www.experienciasxcaret.com you will receive a 10% discount on all purchases made at least 7 days prior to your visit. If you want to view all our packages, tours, activities and prices visit: www.xcaretexperiencias.com
Does Xcaret Plus include transportation?
No, only the TOURS include transportation leaving from Cancun or Riviera Maya. We invite you to view all our options at
www.experienciasxcaret.com
Are there any special prices for children?
Do you offer Travel Agent Discounts?
Travel agents receive 20% off their Xcaret Basic Admission (valid only for those who have an IATA credential). This special discount is only available at the park's ticket booths.
Do you have discounts for seniors?
Xcaret offers a seniors discount only for Mexico residents of 50% off entrance ticket to the park (valid only at the park's ticket booths presenting an INSEN or INAPAM credential issued by the government of Mexico).
Do you have a special discount for Quintana Roo residents?
Xcaret offers a special price for Quintana Roo residents valid only at the park's ticket booths.
Which are the valid ID's I must present to receive the Quintana Roo residents discount?
You must present one of these official documents:
Xcaret Plus admission ticket is $109 USD. Xcaret Basic admission is $79 USD. When booking online at www.experienciasxcaret.com you will receive a 10% discount on all purchases made at least 7 days prior to your visit. If you want to view all our packages, tours, activities and prices visit: www.xcaretexperiencias.com
Does Xcaret Plus include transportation?
No, only the TOURS include transportation leaving from Cancun or Riviera Maya. We invite you to view all our options at
www.experienciasxcaret.com
Are there any special prices for children?
- Children from 5 to 11 years old pay 50% of the adult price.
- Children 0 to 4 years old are free!
- Children under 12 years old but taller than 55”, proof of age is required.
Do you offer Travel Agent Discounts?
Travel agents receive 20% off their Xcaret Basic Admission (valid only for those who have an IATA credential). This special discount is only available at the park's ticket booths.
Do you have discounts for seniors?
Xcaret offers a seniors discount only for Mexico residents of 50% off entrance ticket to the park (valid only at the park's ticket booths presenting an INSEN or INAPAM credential issued by the government of Mexico).
Do you have a special discount for Quintana Roo residents?
Xcaret offers a special price for Quintana Roo residents valid only at the park's ticket booths.
- Xcaret Plus price: Adult: $650 pesos MXN / Child: $325 pesos MXN
- Basic Admission price: Adult: $475 pesos MXN /Child: $237.50 pesos MXN
- Xcaret at Night price: Adult $355 pesos MXN / Child: $177.50 pesos MXN
Which are the valid ID's I must present to receive the Quintana Roo residents discount?
You must present one of these official documents:
- IFE credential with address in Quintana Roo.
- Current Passport with address in Quintana Roo.
- All identifications must be valid.
How far in advance do I have to reserve or can I buy tickets the same day of my visit?
The easiest way to get tickets for Xcaret is by visiting our web site at
www.xcaretexperiencias.com Online you can take advantage of our discounted tickets by purchasing a minimum of 7 days before your visit. You can also purchase your tickets at the gate on the day of your visit.
How does the 10% off apply to my purchase at the web site?
All purchases must be made at least 7 days prior to your visit.
Do I have to reserve for a specific date?
Yes, you must select a specific date to visit the park and verify the policy to change date of visit or cancel.
If I purchase online, when do I receive my tickets?
At the moment you purchase online and you click on "pay", a coupon will appear. This means that your purchase was completed. This coupon must be printed and presented at the park's ticket booths along with the credit card used for purchase and an official ID.
What happens if for any reason I couldn't print the coupon?
If this has occurred, please contact us through our web site or call us at 52 (998) 8830470. We will ask you for the name that appears on your reservation and your coupon's number if you were able to write it down, then we will send the coupon to your e-mail. This way you will be able to print the coupon and present it at the park's ticket booths along with the credit card used for purchase and an official ID.
At what time should I buy online?
You can purchase online 24 hours a day, seven days a week.
Which forms of payments do you accept?
The online purchase can be made with VISA or Mastercard credit cards.
How come my credit card number seems to be incorrect?
Please verify that you card is not debit, remember we only accept VISA or Mastercard credit cards.
If I don't have a credit card, how can I book my reservation?
If you are not a resident in Mexico and you don't have a credit card to purchase online, you will not be able to reserve. We invite you to pay your admission ticket at the park's ticket booths.
If I was purchasing online and my computer failed, how do I know if the purchase was completed?
To verify if your reservation was completed contact us through the web site. You must provide the name that appears on your reservation and date of visit. If your purchase wasn't succesful you will need to repeat the process. You can also call us at 52 (998) 8830470.
Where can I buy the Xperience Passport?
You can book your Xperience Passport at
www.experienciasxcaret.com
The easiest way to get tickets for Xcaret is by visiting our web site at
www.xcaretexperiencias.com Online you can take advantage of our discounted tickets by purchasing a minimum of 7 days before your visit. You can also purchase your tickets at the gate on the day of your visit.
How does the 10% off apply to my purchase at the web site?
All purchases must be made at least 7 days prior to your visit.
Do I have to reserve for a specific date?
Yes, you must select a specific date to visit the park and verify the policy to change date of visit or cancel.
If I purchase online, when do I receive my tickets?
At the moment you purchase online and you click on "pay", a coupon will appear. This means that your purchase was completed. This coupon must be printed and presented at the park's ticket booths along with the credit card used for purchase and an official ID.
What happens if for any reason I couldn't print the coupon?
If this has occurred, please contact us through our web site or call us at 52 (998) 8830470. We will ask you for the name that appears on your reservation and your coupon's number if you were able to write it down, then we will send the coupon to your e-mail. This way you will be able to print the coupon and present it at the park's ticket booths along with the credit card used for purchase and an official ID.
At what time should I buy online?
You can purchase online 24 hours a day, seven days a week.
Which forms of payments do you accept?
The online purchase can be made with VISA or Mastercard credit cards.
How come my credit card number seems to be incorrect?
Please verify that you card is not debit, remember we only accept VISA or Mastercard credit cards.
If I don't have a credit card, how can I book my reservation?
If you are not a resident in Mexico and you don't have a credit card to purchase online, you will not be able to reserve. We invite you to pay your admission ticket at the park's ticket booths.
If I was purchasing online and my computer failed, how do I know if the purchase was completed?
To verify if your reservation was completed contact us through the web site. You must provide the name that appears on your reservation and date of visit. If your purchase wasn't succesful you will need to repeat the process. You can also call us at 52 (998) 8830470.
Where can I buy the Xperience Passport?
You can book your Xperience Passport at
www.experienciasxcaret.com
What is your Cancellation/ Refund policy?
What happens if I reserve for a specific date and later decide to change?
To reschedule your visit please call us 24hours in advance at (52) (998) 883-0470 Monday to Sunday from 9:00 am to 5:00 pm
How can I cancel my reservation?
Based on the cancellation policy that appears on your coupon you must send us an e-mail requesting your cancelation at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
How can I obtain a refund of my money if I decide not to visit?
You must send us an e-mail requesting your cancellation at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and the cancellation process will begin based on the policy that appears on you coupon. If it proceeds it will take from 10 to 15 working days to appear on your credit card statement.
What happens if there is an error and I have a duplicated charge?
If you notice in your credit card statement a duplicated charge, you must request a cancellation and refund by sending an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it explaining in detail the duplicated charge, the name that appears in your reservation and the date of visit. Once we receive your request we will proceed to complete your refund which will appear on your credit card statement from 10 to 15 working days.
What happens if it rains, can I cancel or change my visit date without any cost?
The park doesn't close for bad weather only in case of a storm or a hurricane alert. If it's raining on the day of your visit you can reschedule before using your coupon by calling our customer service staff at 01 (998) 883 04 70.
What happens if one of the activities I have reserved is cancelled?
You must send us an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it explaining the situation so we can begin the refund process that will last from 10 to 15 working days.
If I purchased my admission ticket to the park and would like to add transportation and swim with dolphins, what can I do?
Once you purchased any of our packages or tickets, it is not possible to change your purchase. You will need to cancel based on the policy that appears on you coupon and purchase once again everything you wish.
- Reservations cancelled 15 days or more prior to the scheduled day of visit are subject to an additional 20% fee, from 14 to 4 prior to the scheduled day of visit are subject to an additional 50% fee. All reservations cancelled 3 to 0 days before date of visit, or in case of no-show will not be reimbursed.
- Packages and Xperience Passports cannot be cancelled and will not be refunded.
- Cancellations will be reimbursed based on the payment method. Once you reserve and pay, you will not be able to change entrances, activities and/or tours. The entrances, activities and/or tours included in your purchase are not exchangeable for any other entrances, activities and/or tours.
- Rain Policy: Your purchase has a weather guarantee that is valid before using your coupon (not refundable). Your coupon is good for 1 year from date of purchase. Call customer service at (52) (998) 883-0470 Monday to Sunday from 9:00 am to 5:00 pm or contact us at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it to request your new visit date.
- Re-schedule: All other schedule changes must me made 24 hours before your visit.
- "No-shows" will be charged in Full Amount.
- Cancellations must be made by calling: 52 (998) 883 04 70 Monday to Sunday from 9:00 AM to 5:00 PM. Or send us an e-mail to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
- Cancellations on Swim with Dolphins must be made at www.delphinusworld.com, This e-mail address is being protected from spambots. You need JavaScript enabled to view it or at Customer Service Phone: + 52 (998) 206 33 04/ Toll Free from USA /CANADA: 1-888-526-2230
- Under any circumstance the cancellation requested for Swim with Dolphins programs and/or Optional Activities on the customer's behalf will involve a cancellation on the park entrance ticket.
What happens if I reserve for a specific date and later decide to change?
To reschedule your visit please call us 24hours in advance at (52) (998) 883-0470 Monday to Sunday from 9:00 am to 5:00 pm
How can I cancel my reservation?
Based on the cancellation policy that appears on your coupon you must send us an e-mail requesting your cancelation at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
How can I obtain a refund of my money if I decide not to visit?
You must send us an e-mail requesting your cancellation at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and the cancellation process will begin based on the policy that appears on you coupon. If it proceeds it will take from 10 to 15 working days to appear on your credit card statement.
What happens if there is an error and I have a duplicated charge?
If you notice in your credit card statement a duplicated charge, you must request a cancellation and refund by sending an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it explaining in detail the duplicated charge, the name that appears in your reservation and the date of visit. Once we receive your request we will proceed to complete your refund which will appear on your credit card statement from 10 to 15 working days.
What happens if it rains, can I cancel or change my visit date without any cost?
The park doesn't close for bad weather only in case of a storm or a hurricane alert. If it's raining on the day of your visit you can reschedule before using your coupon by calling our customer service staff at 01 (998) 883 04 70.
What happens if one of the activities I have reserved is cancelled?
You must send us an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it explaining the situation so we can begin the refund process that will last from 10 to 15 working days.
If I purchased my admission ticket to the park and would like to add transportation and swim with dolphins, what can I do?
Once you purchased any of our packages or tickets, it is not possible to change your purchase. You will need to cancel based on the policy that appears on you coupon and purchase once again everything you wish.
Would there be a problem if the person who purchased isn't the same person that will visit Xcaret?
You will need to present the following documents at the park's ticket booths:
What happens if I didn't bring along the credit card used for payment? You must present the credit card (or copy) used for payment, on the contrary you will not have access to the park and will be losing your purchase.
What happens if I can't attend the tour?
If you don't attend the tour on the established date, it will count as a no-show and you will not be able to request a refund.
If I forgot my coupon or ID, can I still attend the Tour?
You must bring along these documents to attend the Tour, on the contrary you will not be admitted.
When I visited the Park I couldn't purchase my photos, can I still buy them?
You can contact our photo department at vexpress@xplor.travel
When I visited the Park I couldn't purchase my photos with the dolphins, can I still buy them?
You can contact our photo department at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Can somebody on a wheelchair access the Park?
Most of the park provides access for people on wheelchairs. We also offer wheelchairs for rent ($12 USD), if you wish to rent one you must leave a refundable $20 USD deposit and an ID.
What days are less overcrowded in the Park?
The days we have less visitors are Saturdays and Sundays, because many are just arriving and others are leaving back to their destination.
You will need to present the following documents at the park's ticket booths:
- Printed receipt (which contains confirmation number and date of visit).
- Official photo ID (or copy) of the credit cardholder who made the payment.
- Credit card (copy) used for payment or a copy of it (credit card must be signed).
- Official ID of the visitor on the reservation.
What happens if I didn't bring along the credit card used for payment? You must present the credit card (or copy) used for payment, on the contrary you will not have access to the park and will be losing your purchase.
What happens if I can't attend the tour?
If you don't attend the tour on the established date, it will count as a no-show and you will not be able to request a refund.
If I forgot my coupon or ID, can I still attend the Tour?
You must bring along these documents to attend the Tour, on the contrary you will not be admitted.
When I visited the Park I couldn't purchase my photos, can I still buy them?
You can contact our photo department at vexpress@xplor.travel
When I visited the Park I couldn't purchase my photos with the dolphins, can I still buy them?
You can contact our photo department at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Can somebody on a wheelchair access the Park?
Most of the park provides access for people on wheelchairs. We also offer wheelchairs for rent ($12 USD), if you wish to rent one you must leave a refundable $20 USD deposit and an ID.
What days are less overcrowded in the Park?
The days we have less visitors are Saturdays and Sundays, because many are just arriving and others are leaving back to their destination.
At what time can I call customer service?
You can call our customer service staff Monday to Sunday from 7:00 am to 5:00 pm.
How can I call from the USA?
Please call us by dialing 011 (52) 998 883 04 70.
Which sunblock should I use at the Park?
Your sunblock must say 100% biodegradable to be able to use it at the park. If it features any of the following ingredients you cannot use it: Benzophenone, Butil methoxydibenzoilmetane, Octyl metoxycinnamate, Octyl salicylate, Oxybenzone, Octinoxate, Ethylhexyl or Homosalate.
Does the park offer activities for children?
The activities included in your admission ticket are all family-friendly. The music and colors of the night performances delight the little ones, as well as the flora and fauna exhibitions throughout the park such as our Butterfly Pavilion and the Coral Reef Aquarium. The underground river is safe and fun as well as swimming with dolphins (activity for an additional cost and must be at least 40" of height).
You can call our customer service staff Monday to Sunday from 7:00 am to 5:00 pm.
How can I call from the USA?
Please call us by dialing 011 (52) 998 883 04 70.
Which sunblock should I use at the Park?
Your sunblock must say 100% biodegradable to be able to use it at the park. If it features any of the following ingredients you cannot use it: Benzophenone, Butil methoxydibenzoilmetane, Octyl metoxycinnamate, Octyl salicylate, Oxybenzone, Octinoxate, Ethylhexyl or Homosalate.
Does the park offer activities for children?
The activities included in your admission ticket are all family-friendly. The music and colors of the night performances delight the little ones, as well as the flora and fauna exhibitions throughout the park such as our Butterfly Pavilion and the Coral Reef Aquarium. The underground river is safe and fun as well as swimming with dolphins (activity for an additional cost and must be at least 40" of height).
