Facilities and Services

Equipment Rental

We have everything you need to enjoy your activities to the fullest. We are sure you will remember the magical experiences of Xcaret for long time!

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Xcaret has several shops carefully distributed throughout the Park so our visitors will always have easy access to souvenirs, basic personal items and pharmacy products.
Besides our shops, we have numerous carts scattered throughout the park.

Occidental Hotel at Xcaret Destination


This is an exclusive plan for Occidental Hotel at Xcaret Destination guests only, which grants unlimited access to Xcaret eco-archaeological park, and the possibility to enjoy unique moments of fun, culture and tradition for the whole family; without a doubt it’s the best way of experiencing the comfort of a luxury hotel, immersed in the atmosphere of respect for nature and passion for Mexico of this world-renowned Park.


For your comfort and convenience we have access to Wi-Fi in the Main Plaza and the Area Plus of Xcaret.



At Xcaret we want everyone to feel welcome and enjoy the attractions and facilities of this natural paradise. We also know that we have visitors who need special care. Please, at the time of purchase call our Customer Service, or at the moment of your arrival go to our Visitor Services booth, and let us help you plan your day and tours, as some routes are not wheelchair accessible.
The rental service for wheelchairs and strollers is from 8:30 am until the Park's closing.

Map for the disabled

The ATM of Xcaret are located in the Main Plaza and at the Park entrance.

Showers and Restrooms

There are restrooms, showers and dressing rooms distributed throughout the Park. We recommend that you to bring a towel or buy one in our shops.

Why book with us?