Xcaret Basic admission is ₩ 111,10000 KRW and Xcaret Plus admission ticket is ₩ 144,43333 KRW. But buying online with seven days in advance through any of the official sites of www.experienciasxcaret.com, you get a 10% discount.
Xcaret Basic Admission is ₩ 55,54444 KRW and Xcaret Plus is ₩ 72,21111 KRW
No, only the TOURS include transportation leaving from Cancun or Riviera Maya.
Yes, Travel agents receive 50% off on their Xcaret Basic Admission valid only for those who have an IATA credential.
Xcaret offers a seniors discount of 50% off on entrance tickets to the park (valid only at the park's ticket booths) presenting an INAPAM credential issued by the government of Mexico.
Yes, Xcaret offers a special price for Quintana Roo residents valid only at the park's ticket booths.
It is necessary to present Official ID of Quintana Roo and in the case for minors it will be required to show a school ID with photograph and home address in Quintana Roo or grade report with photograph.
Yes, it is valid all year but is subject to change without prior notice.
The 10% discount applies for all purchases made at least 7 days prior to your visit.
Yes, you must select a specific date to visit the park. If you have any questions please check the policies for change of date or cancellation.
At the moment you purchase online and you click on "pay", a coupon will appear. This means that your purchase was completed. This coupon must be printed and presented at the park's ticket booths along with the credit card used for purchase and an official ID.
Yes, we have discount for people with disabilities and it can be valid at the ticket booth of the Park.
We do not have discount for students or teachers.
Yes, the price of the Plus admission includes the use of snorkeling equipment, regardless of whether or not it is used.
To see the current promotions to Xcaret we invite you to click here.
Monday to Friday: 7:00 a.m. to 12:00 a.m. / Weekends: 7:00 a.m. to 10:00 p.m. Local Time.
It is not necessary to make a reservation in advance; it is possible to buy directly at the ticket booth of the park any of the different types of admission at regular price. However, on advance purchase of at least 7 days at this web page or calling to the reservation center, you get 10% discount on the cost of the regular price. In addition, you save valuable vacation time to be able to enjoy the benefit of the quick box office exclusively for shopping online reservation center.
It is not possibly to change tickets for one park to another Park.
Transfers of tickets are not permitted.
You can purchase by credit card or by PayPal.
No, interest-free monthly payments only apply buying on our website or through our reservations center using Bancomer, Banamex and American Express cards with 3-6 months interest-free.
No, we regret to say that it does not apply at this moment for any type of credit card not issued in Mexico, including affiliated or issued by Visa, MasterCard and American Express cards.
Yes, you can always buy with the card of another person as long as on the day of your visit you present at the ticket booth of the Park, the copy of the official identification of the owner of the card and the copy of the credit or debit card that was used to pay, in both cases copied by both sides and signed by its owner.
If you don't have a credit card to make your purchase, you can choose the option deposit as a payment method in the process of purchase of this page and follow the steps that are indicated, or call to our numbers where we will provide the instructions to make your purchase via bank deposit. This option is only valid in Mexico. You can also send an email to email@example.com indicating the number of adults and children, date of visit, and the product that you want to buy.
For cancellation you must send an email to firstname.lastname@example.org with a brief explanation of the reasons for which you proceed to the cancellation and our service team customer will respond within 48 hours. Remember that cancellations are governed by the terms and conditions of the cancellation policy.
Yes, you can change your visit to another date within the period of one year from the date of purchase of the ticket. This change is valid exclusively with 24 hours in advance. It is not allowed to make date changes on the day of your visit.
If you realize that your card has a duplicate charge, you should request the cancellation and refund of the same by sending an email to email@example.com and indicate in the title of the email the duplicate charge, the name to which was made the reservation and the date of visit. Once we receive your request we will contact with you as the refund process starts, which should be reflected in your account for 15 to 20 days after.
If you want to add something more to your purchase we invite you to call our reservation center and one of our agents will support you.
No, We only accept IFE.
We only accept FM2 or FM3 in the case of a foreigner.
If this should happen, you can contact us at the reservation center and with your coupon number or the name of the person that purchased we will send it again to the email indicated to us. In this way you can print it when possible and bring it with you along with the credit card you made the payment with and an official identification to bring it at the ticket booth of the Park.
It is necessary to present the printed coupon.
You will need to present the following documents at the park's ticket booths:
We recommend wearing comfortable shoes as the Park is very big and you're going to walk a lot. Also a change of dry clothes if you practice water activities.
Yes we have lockers; If you bought the Plus admission it already includes it, if not, you can rent them at the modules distributed in the park.
Yes, we have baths in different parts of the park with private spaces so that you can change yourself comfortably.
Xcaret Plus admission already includes snorkel equipment. The basic admission does not, but in case you want to, you can rent the equipment.
The Park does not close its doors unless there is some warning of the impending hurricane, in this case, your visit will be re schedule. When the day of your visit is very rainy and you decide to make any changes of date, your voucher is valid for one year and guarantee against bad weather; you will be able to make it valid exclusively with 24 hours in advance. It is not allowed to make date changes the same day of your visit.
It is essential that at your arrival at the Park you present the original card (or copy) on both sides with which it was made the charge, otherwise you can not have access to the entrance and you'd be losing the purchase.
If you do not attend the day of your visit you can change the date within the period of one year from the date of your purchase, giving notice 24 hours in advance. For no reason will be refund in this case.
If you want to buy your photos, just click here and follow the instructions on the www.fotoxcaret.com
Remember that the pictures remain in our database until 15 days after the visit. For any support information contact the Photo Department at firstname.lastname@example.org
You must contact the Photo Department at email@example.com
Yes, much of the Park is accessible to people in wheelchairs. We have wheelchairs for rent. The rent price is $399 MXN and is necessary to leave an identification or $40 deposit at the time of their delivery or warranty. If you hired a Tour and come with wheelchair, please communicate to our contact numbers giving notice of your visit, in order to provide you with the best service.
The days in which we have fewer visitors are Saturdays and Sundays, as many visitors return to their places of origin or are just reaching the destination.
Help us preserve and care for our ecosystem! To avoid affecting the natural balance of the ecosystem, only the use of sunblock and sunscreen containing titanium oxide and zinc oxide is allowed in the Park. If your products don't meet this requirement, at the Park entrance you will find an Information Booth where you can exchange your sunscreen for a free sample of a biodegradable product. Your sunscreen will be returned to you upon departure.
The activities included in the tickets are for the whole family, the shows with their music and colors fascinate children as well as all exhibits of the flora and fauna that we have, especially in the butterfly and the Coral Reef Aquarium, where we have a section where you can interact with some specimens. There are several spaces so that children can swim, they can also enjoy the underground rivers, as well as swimming with dolphins (both with at extra cost) if measures at least 1.10 metres.
Yes, you can enjoy the underground rivers without the need to know how to swim, we have lifejackets whose use is mandatory to enter to the river.
The entry of food and drinks at the Park is not allowed. In Xcaret we have ten restaurants, point of sale of snacks and other food offerings.
Yes, we have rental scooters, strollers and wheelchairs for the enjoyment of our visitors during the tour of the Park.
Yes. Please, when you get in the restaurant of your choice, tell the host your food needs, and the chef will advise you on what you can eat and what not, or prepare something special for you. Anyway, we appreciate if you could inform us about the exact date in which you will visit the Park.
Yes, you can access the park with food for a baby like milk formulas, baby food, etc.
If you have any special requirement contact us via email firstname.lastname@example.org or ask the hosts that will be at the entrance of the Park, they will be happy to help you.
You can book them at the time of your purchase on the web site or through our reservations center.
No, Xcaret admission do not include any of the optional activities, including swimming with dolphins. All must be separately booked.
Optional activities are non-refundable and admissions to the parks are governed by the cancellation policies which are explained in this FAQ. In the case of swimming with dolphins, any cancellation must be done on www.delphinusworld.com, email@example.com or phone service customer: 01 (998) 206 33 04 Toll free number from USA/CANADA: 1-888-526-2230 toll free: 01800-Dolphin 1 (01800-335346 1).
The park operates 365 days a year, including holidays from 8:30 to 10:30 p.m.
When purchasing your Admission with Transportation online, a list of hotels with available pick up will be displayed. The exact time will be confirmed upon purchase. It is essential to show 15 minutes before your scheduled pick up. It is important to confirm your transportation service with at least 48 hours in advance. The transportation that will pick you up at your hotel may have the logo of any of our Parks: Xcaret, Xel-Há, Xplor or the company logo Experiencias Xcaret. The transfer may be by van or luxury bus depending on the operation.
In case the hotel you are staying at is not in the list you can call Customer Service or send an email to firstname.lastname@example.org and our agents will help you with all the information for your pick up or any other doubt you may have.
Customer Service hours: Monday to Friday from 7:00 AM to 12:00 AM / Saturday and Sunday from 7:00 AM to 10:00 PM. Local Time.
Prices subject to change without notice. Restrictions apply.