Customer Service

Remember: at Xcaret you are not alone. If you have any questions about the activities included in your admission, or want to change or cancel your reservations; please contact us at customerservice@xcaret.com or dial (998) 8830470 and we will gladly help you out.

Customer Service Schedule:
Monday to Friday: from 9:00am to 02:00pm; and from 04:00pm to 07:00pm.
Saturday: from 9:00am to 1:00pm.

We are here to help you make of your visit to Xcaret an unforgettable experience!